I use DPD and Evri as my couriers. Shipping costs are worked out according to the courier chosen by you at checkout, this will be based according to the weight of the parcel.

RETURNS

non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items.  Please get in touch if you have questions or concerns about your specific item.

If your item is personalised, please check that the wording and spellings are correct. Amendments can not be made later and it is the buyers responsibility to confirm correct spellings and wordings.

Should you have a problem with your item, please contact me to discuss your options. We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juliesjemssinclair@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. Buyers are responsible for any costs incurred involving returns, including postage and any damaged caused during the retun process.

To start a return, you can contact us at juliesjemssinclair@gmail.com. Please note that returns will need to be sent to the following address: 38 Blackberry Drive, Worle,Weston super Mare, BS22 6RX

You can always contact us for any return question at juliesjemssinclair@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.